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Mobiblanc Digital Selfcare solutions are mobile and web applications that enable businesses' end customers to manage their accounts independently. With a smooth and intuitive interface, these solutions make it easier to access online services and operations, reduce reliance on traditional channels (branches, call centers), and enhance the user experience.
Our digital self-care solutions provide a smooth and secure onboarding process, allowing customers to create and configure their accounts in just a few steps. With automated verification processes, including biometric authentication and integration with external databases, registration is simplified while ensuring a high level of security. Once the account is activated, the user can manage their personal information, update their preferences, and access their interaction history with the company.
Customers have instant access to a wide range of online services, enabling them to manage their subscriptions, make payments, view invoices, and track transactions independently. Thanks to seamless integration with the company's back-end systems, available services are continuously updated to provide a comprehensive and frictionless experience. Additionally, advanced features such as smart notifications and service recommendations ensure enhanced personalization and better management of customer needs.
If needed, users have access to multiple support channels directly integrated into the application. An intelligent chatbot, powered by AI, is available 24/7 to answer common questions and guide users through their tasks. If human assistance is required, a ticketing system and live chat allow users to connect with a customer service representative with just a few clicks. For a proactive approach, interactive FAQs and step-by-step guides are integrated, enabling customers to quickly find answers without needing to contact support.
Our expertise in application development and digital experiences enables us to offer customized solutions tailored to the specific needs of each business. We incorporate the latest innovations in UX/UI, AI, and automation, ensuring a reduction in operational costs and improved customer satisfaction.
Our solutions reduce operational costs, enhance the customer experience 24/7, and strengthen engagement through seamless interactions. AI personalizes assistance and recommendations based on user needs.
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